1) Bespoke product, made-to-order product and special order product including wallpaper and Marrakech Design Tiles.

2) Product that has been used, altered or installed.

3) Product returned without original packaging and/or not returned in a re-sellable condition.

4) Perishable products such as food, plants, perfumes and toiletries.

14 days to request a return from the date of receiving your order.

Once your return has been approved, you have a further 14 days to return the items.

Late returns are not accepted.

Enter your email and order number in the Request A Return Portal below below to start.

Your request to return must be submitted within 14 days of receiving your order.

Our returns facility does not accept parcels without receiving this request.

You will receive an email notification with returns approval, along with returns label. From this date you have a further 14 days to return the item(s).

The cost of the return shipping cost is deducted from your refund.

You will receive an email to confirm your return is accepted along with a return shipping label.

From the date you receive email return approval and shipping label, you have a further 14 days to return the item(s). Late returns are not accepted.  

The product(s) must be returned in a re-sellable condition, and re-packed with sufficient outer and inner protective packing. See below for further information on how to take due care when returning items for their return journey.

Please take due care when re-packing and returning product.  

Carefully place the product back into its original box or packaging. Do not write or stick anything on the product box itself - this makes the product unacceptable for resale and for other customers to receive.

Place the items into another packing box or postage bag (as appropriate). Re-use the original packing supplied if possible. Use protective packing materials (bubble wrap/paper etc) to keep the products secure for their return journey.

Attach the returns label sent by email.

The product must be in its original product box / packaging, unused, has not been installed or altered and is suitable for resale.

We do not accept products returned to us that do not meet out returns policy requirements or are damaged or broken in transit due to insufficient re-packing.

We will check the item(s) you returned.

You will be automatically refunded to your original payment method within 10 business days.

Please remember it may take some time for your bank/payment provider to process back to your account.

For speed, you may wish to purchase the new item(s), and receive a refund for the returned item.

On receipt of your order you must check the contents of the box and notify us of any issues within 5 business days* of receipt using the Request A Return Portal below.

Select 'damaged' and upload photos of the condition of the outer packing box as received and also the damaged product inside. We cannot process claims with our delivery partners without sufficient photo evidence.

We will email you regarding a refund or replacement.

* Claims made after this date are not accepted by our delivery partners.