Refund policy
Return Period & Process
14 days to request a return and refund from the date of receiving your order. Once request has been accepted, you have a further 14 days to return the items. Use the Request A Return Portal to start. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Late Returns are not accepted.
Exceptions / non-returnable items
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- Bespoke products, made-to-order product and special order product including walllpaper and Marrakech Design Tiles.
- Product that has been used, altered or installed.
- Product returned without original packaging and/or not returned in a re-sellable condition.
- Perishable goods such as food, plants, perfumes and toiletries.
- Sale items or gift cards.
Damages and issues
On receipt of your order you must check the contents of the package and notify us within 5 business days* of receipt of any damages using Request a Return Portal. Select 'damaged' and upload photos of the condition of the outer packing box as received and also the damaged product inside. We cannot process claims with our delivery partners without sufficient photo evidence. We will email you regarding a replacement or refund.
*Claims made after this date are not accepted by our delivery partners.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us with you order number via the contact page.